Shipping Policy

Last updated: September 14, 2026

This Shipping Policy explains how Linsiwo gets your order to you — where we deliver, how long it takes, what happens if a package is delayed or damaged, and the rules for changing or canceling an order. Please read it together with our Returns & Refunds Policy before you check out.

1. Order changes and cancellations

Our order system sends every confirmed order to the fulfillment warehouse automatically, where it enters processing within minutes. An order can therefore only be canceled or changed within 5 minutes of being placed — after that we're no longer able to stop, change or retrieve it. Please take a moment to check your items, sizes, colors and shipping address before you confirm.

Need to cancel within those 5 minutes? Email info@linsiwo.com immediately with your order number and "CANCEL" in the subject line. What counts is the time your email reaches us, and we confirm every cancellation in writing. Requests that arrive after 5 minutes can't be treated as cancellations — including when you've changed your mind, found the item elsewhere or are concerned about the delivery time — and we'll reply with our return instructions instead.

Note that the processing time in section 3 is the time the warehouse needs to prepare your package, not a period during which the order is on hold.

If you no longer want your order, you can return it after delivery under our Returns & Refunds Policy. Returns are international shipments to our returns center in the United Kingdom, at your own cost. Refusing or not collecting the package doesn't cancel the order (section 7).

2. Delivery area and shipping cost

We deliver to the United States and to: Australia, Austria, Belgium, Canada, Croatia, Czechia, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Mexico, the Netherlands, New Zealand, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland and the United Kingdom. We're unable to accept orders for other destinations at this time.

Shipping is free on every order.

3. Processing time

We process orders within 1–3 business days (Monday to Friday, excluding public holidays); orders placed on a weekend or public holiday are processed from the next business day. During sales and the November–December peak season, processing can take up to 2 additional business days.

4. Delivery estimates

Once shipped, delivery takes an estimated 3–5 business days, which means 4–8 business days in total from the day you order. These are estimates based on carrier performance, not guaranteed dates — peak season, public holidays, severe weather, carrier disruptions and customs inspections can add time. A delay within or shortly beyond the estimated window isn't a reason to cancel an order; section 8 describes what we do when a package is late or lost.

5. Tracking your order

You'll receive a shipping confirmation email with a tracking number as soon as your order ships. The first scan can take 2–5 business days to appear after shipping, and updates may be less frequent while the package moves between carrier hubs. If your tracking hasn't changed for 10 business days, let us know and we'll check with the carrier.

6. Orders that arrive in more than one package

Items ship from the warehouse that stocks them, so an order with several items can arrive in separate packages on different days, each with its own tracking number. A package that arrives later than the rest isn't a missing item — please wait until every tracking number shows delivery before contacting us about a missing product.

7. Address accuracy, failed and refused deliveries

Please enter a complete and correct shipping address, including any apartment or unit number, and add a phone number for the carrier. Check your order confirmation right away — address changes are only possible within the 5-minute window in section 1.

If a package can't be delivered because the address was incorrect or incomplete, or isn't collected within the carrier's holding period, it goes back to the carrier's origin facility. This doesn't count as a cancellation or a return. Once the package has reached the warehouse again, we can reship it at cost or refund the order minus the carrier's charges for the failed delivery and return.

Refusing a package at the door doesn't cancel your order and isn't treated as a return either. Refused packages travel back to the carrier's origin facility, not to our returns center, and often can't be recovered — so a refund can only be considered once a package has actually been received back. If you don't want your order anymore, please accept the delivery and follow our Returns & Refunds Policy.

8. Delayed, lost or missing packages

If tracking shows no movement for 10 business days, or your package is more than 7 business days past the estimated delivery window, contact us with your order number. We'll open a carrier investigation, which can take up to 10 business days. If the carrier confirms the package is lost, we'll send a replacement free of charge; a refund is only issued if a replacement is no longer available.

Tracking says "delivered" but nothing has arrived? Please check with household members, neighbors, your building's front desk or mailroom and any safe place, and check the carrier's proof of delivery. Report it to us within 7 days of the delivery scan so we can file a claim with the carrier. We look into every case; where the carrier provides proof of delivery to your address (GPS scan, photo or signature), the outcome of the carrier claim determines whether a replacement can be issued. If you added Shipping Protection at checkout, section 10 applies.

9. Damage in transit

If the outer packaging or the item is damaged on arrival, keep all packaging and email us within 3 business days of delivery with photos of the outer box, the shipping label and the damaged item. We need the photos within this period because the carrier's own claim window is just as short; we're unable to accept claims without photos or after 3 business days. Confirmed transit damage is resolved by sending you a replacement free of charge, not by a refund (see our Returns & Refunds Policy, section 7).

10. Shipping Protection

Shipping Protection is an optional service you can add at checkout. It covers your package against loss or damage during transit, as described at checkout: in those cases we send you a replacement free of charge.

The Shipping Protection fee is non-refundable once your order has shipped, including if you later return the order or part of it. It's only refunded when an order is canceled within the 5-minute window in section 1.

11. Duties and taxes

Prices include applicable sales tax where it's charged at checkout. For deliveries outside the United States, any import duties, taxes or handling fees charged by customs on delivery are the recipient's responsibility and aren't refunded, including when a package is refused because of them.

12. Contact

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (local time). Closed on Saturdays, Sundays and public holidays. We reply within one business day.
Email: info@linsiwo.com